How to back up your phone before a repair

Most repairs do not affect your data, but some carry a small risk that cannot be fully avoided. A backup takes a few minutes and means your photos, messages and contacts are safe whatever happens.

iPhone: back up to iCloud

1. Connect to Wi-Fi.
2. Go to Settings, tap your name, then iCloud › iCloud Backup.
3. Tap Back Up Now and wait for it to finish.

If you do not have enough iCloud storage, back up to a computer instead.

iPhone: back up to a computer

• Mac: connect your iPhone, open Finder, select your iPhone and click Back Up Now.
• Windows: use the Apple Devices app (or iTunes on older versions of Windows).
• Tick Encrypt local backup to include saved passwords and Health data.

Android

• Go to Settings and search for Backup, then tap Back up now. Menus vary between brands.
• Turn on backup in Google Photos to keep your photos and videos safe.
• Samsung owners can also use Samsung Cloud or Smart Switch on a computer.

Before you hand your phone in

• Remove your SIM card, memory card and case.
• Make a note of the fault, and take a screenshot if it shows on screen.
• Never send passwords or passcodes in a message. If we need access to test the repair, we will discuss it with you in person.

Screen too damaged to back up? Tell us in the Request a Repair form and we will talk you through the options.